Over two decades of watching the #telecom and #VoIP evolution, one thing has remained constant—change. From softswitches to SIP trunks to the rise of cloud-native communications, transformation has been a constant drumbeat. But nothing, and I mean nothing, has the potential to redefine customer experience, compliance, and business value like the rise of the vCon: … Read more
Back in 2005, I wrote on VoIPWatch how SIP wasn’t just a signaling protocol—it was a business enabler. Some carriers got it. Most didn’t. Those who leaned in—like Free World Dialup and later Vonage—helped catalyze the modern voice ecosystem. The rest? Well, they clung to legacy gear and woke up one morning, replaced by Skype … Read more
Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more
The banking industry’s relationship with VoIP technology reminds me of how financial institutions initially approached cloud computing – with excessive caution that bordered on paranoia. After diving deep into the common misconceptions about VoIP in banking, I’m struck by how outdated many of these concerns really are. Let’s take a step back and look at … Read more
First, I need to thank Glenn Richards of Dickinson Wright for all his emails keeping the telecom world abreast of the net neutrality situation in the USA and, more specifically, in the courts. While I have been accused of “practicing law without a license” by my Legal Eagle friends, I simply had great teachers in that area. … Read more
Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
Looking at the emerging AI-VoIP landscape, I’m struck by how rapidly we’re moving beyond basic voice communication into something far more sophisticated. What’s particularly interesting is how this isn’t just about adding AI features – it’s about fundamentally reimagining what a phone call can be. Let me break down what I see as the most … Read more
Brian Chen, the tech reporter at The New York Times, today presented a compelling case for the unparalleled influence of voice in AI-driven interfaces. His article points out the pivotal shift towards voice technology and emphasizes how AI is thriving in this medium and revolutionizing our interactions with the digital world. I tend to agree, … Read more
The Landline is Dead. Long Live the Landline In an era where rapid technological evolution seems to render yesterday’s innovations obsolete, the humble landline has surprisingly held its ground despite the pervasive rise of mobile communications. However, recent developments suggest that this stalwart of telecommunication is undergoing a significant transformation, signaling both an end and … Read more
I had a lot of fun moderating the 20th Anniversary of the Pulver Order event last week at The National Press Club in Washington D.C. During the two hours of panels, we unraveled the FCC’s Pulver Order and in turn, providing a comprehensive look at its implications and the preceding legal quagmire and the post … Read more
