Every so often, something comes along in the comms world that makes you stop, squint, and say, “Wait, haven’t we seen this before—but different?” That’s why, in the spirit of VoIPWatch, I’m launching vCON Watch here on andyabramson.com The launch is timely because much like VoIP in 2004, that’s where vCons are right now. A … Read more
Charter + Cox Is A Cable Mega-Deal That’s More About Survival Than Strategy The proposed $34.5 billion Charter-Cox merger might seem like a traditional consolidation play, but make no mistake—this is more trench warfare than conquest. It’s the legacy cable guys suiting up for battle, not just against each other but against a wave of … Read more
I’ve never been an “I told you so” but with the looming integration of Claude AI with vCons, especially with Zapier, I see it as a landmark moment in the evolution of business communications—and a direct realization of many of the ideas that I have been writing about for nearly 20 years on VoIPWatch (now … Read more
Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more
WhatsApp’s latest feature drop has me thinking about the eternal question in messaging apps: are you innovating or just playing catch-up? The internet seems divided on WhatsApp’s new capabilities, with reactions generally falling into a few camps: Taking a step back, I think two things can simultaneously be true here: WhatsApp is genuinely improving its … Read more
Yesterday I posted about why sports teams need vCONs. Well, let’s move from the “team” side to the business of sports. You see, I’ve been in the room when a misquoted coach nearly tanked a sponsorship. I’ve watched marketers scramble because fan feedback came in three weeks too late. I’ve seen sales teams miss the … Read more
The banking industry’s relationship with VoIP technology reminds me of how financial institutions initially approached cloud computing – with excessive caution that bordered on paranoia. After diving deep into the common misconceptions about VoIP in banking, I’m struck by how outdated many of these concerns really are. Let’s take a step back and look at … Read more
First, I need to thank Glenn Richards of Dickinson Wright for all his emails keeping the telecom world abreast of the net neutrality situation in the USA and, more specifically, in the courts. While I have been accused of “practicing law without a license” by my Legal Eagle friends, I simply had great teachers in that area. … Read more
Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
I’ve been watching the VoIP space evolve for years, and let me tell you — what’s happening right now with AI integration is nothing short of extraordinary. It reminds me of those early days when VoIP itself was just emerging, disrupting traditional telecom. Now, we’re witnessing another seismic shift, but this time it’s the underdogs … Read more
