Since the early days of VoIP, we’ve been talking about the demise of legacy telephony structures. “Press 1 for sales” was always a symptom of old-school thinking. Now, with OpenAI’s real-time SIP integration, that era is finally over. For years, I’ve advocated for smarter systems. In 2018, when Dialpad acquired TalkIQ, I wrote how AI … Read more
There was a time when “gigabit” sounded like science fiction. The idea that you could move a billion bits per second to your home or office was the stuff of press releases and futurist conference keynotes. Fast-forward to today, and “gigabit” is like a high-performance sports car you only drive in school zones—more capacity than … Read more
If June has shown us anything, it’s that the CPaaS space isn’t just alive—it’s on fire. From Twilio’s SIGNAL in São Paulo to Zoom’s Developer Summit and Microsoft’s continued revamp of Teams, we’re watching the foundations of business communication get rewritten in real time. 📞 Twilio Turns the Page at SIGNAL São Paulo Twilio laid … Read more
Over the past two decades, I’ve seen innovation cycles that came and went. Some felt fast, others foundational. What we’re witnessing in 2025 clearly falls into the second category. Just like SIP and VoIP once redefined our communications backbone, today, AI is rewriting the rules of the game—permanently. ~How AI is Revolutionizing the Telecom Industry~ … Read more
I’ve been watching the meeting productivity space evolve for years, and here’s what most teams don’t realize: AI notetakers aren’t just transcription tools. They’re communication multipliers that fundamentally change how business gets done. Let me be direct. After working with hundreds of startups and companies in transition of all sizes, I’ve seen every flavor of … Read more
When colleagues dismiss sophisticated AI implementations with phrases like “oh that’s just your AI,” they inadvertently expose their own technological illiteracy and psychological biases. This reductive commentary reflects a fundamental misunderstanding of modern AI capabilities and reveals deeper issues of workplace envy and resistance to innovation. The Knowledge Divide The “just AI” dismissal reveals a … Read more
Zoom just dropped a major update to its Zoom Spaces offering, and it’s more than just a refresh — it’s a reimagination of the hybrid workspace experience. For those of us who have been watching the evolution of collaboration tech since the days of dusty Polycoms and analog handsets, this is Zoom doubling down on … Read more
The Interface Revolution Is Already Here, And It’s Reshaping Everything If you’ve been watching the “interface-first” revolution unfold for a while now, you already know what’s striking isn’t that it’s coming—it’s that it’s already fundamentally reshaping commerce while most businesses remain oblivious to the shift. The evidence is everywhere if you know where to look. … Read more
I’ve been thinking about something that doesn’t get nearly enough attention in tech circles: what happens when the next third of humanity comes online? Thanks to low-cost satellite internet, we’re looking at potentially 2.6 billion new users joining the digital world – and their experience will be fundamentally different from anything we’ve seen before. These … Read more
Over two decades of watching the #telecom and #VoIP evolution, one thing has remained constant—change. From softswitches to SIP trunks to the rise of cloud-native communications, transformation has been a constant drumbeat. But nothing, and I mean nothing, has the potential to redefine customer experience, compliance, and business value like the rise of the vCon: … Read more
