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A Light Reading Insider report issued last week tells us that the cable MSO’s are in the lead when it comes to VoIP adoption

destinationCRM.com: Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not? This article provides a round up view of opinions on VoIP in the Contact Center. My feeling is VoIP will change things. How soon? Stay tuned.

Skype is starting to draw comments that aren’t all positive. The issues are mostly around QoS and security of late. My guess is Teleo’s PR team is doing some depositioning work.

I sat with Ed Cespedes of VoiceGlo last week. I found a few things out. 1. They are not yet making money. 2. They are working on a mobile extension to VoiceGlo 3. He and Michael Egan have a lot of their own money in the company. 4. About 100,000 people are using VoiceGlo at … Read more

Last week at Internet Telephony in Miami, the always well spoke Katherine Martine, or Kathy to her colleagues at AT&T spoke about the future of VoIP and what going on with CallVantage. Two features she spoke of stood out to me. One is their new eCom software that will provide PC or PDA level management … Read more

Over the past few months I have gotten to better know both Jeff Pulver of VON and FWD fame. I’ve also gotten to know Rich Tehrani of TMCNet, the publishers of Internet Telephony and producers of the Internet Telephony conferences.   Both enterprises are in their own way the most ongoing and significant contributors to … Read more

SIPthat.com: Voice over WiFi on the Highway is coming according to Erik.

The Jeff Pulver Blog: The fwdOUT Network now offers free Phone Calls into 34 Countries! The organic growth that fwdOUT is seeing is very impressive. While the business model remains an issue to some, I find the idea of a user’s helping users network rather interesting and useful. Given I used to be a two … Read more

Every once in a while I get questions about Popular Telephony, a client of my agency. Here’s the US Patent Office application that was accepted and published as of this month. That should go a long way to telling their story and answering some questions.  

eurovoip: Skype launches free SMS service I received a note from Marcus of the company behind this service. I’m intrigued and just too overloaded at the conference to play with this, but hope to in a week or so.